Recent Reviews from AutoNation Acura South Bay

Don't buy a car here or bring it in for service. This experience has made me never want to buy another acura again

need people to answer their phones. call people when they say they will call. don't tell people they're not important enough for a loaner car when they've literally just spent a ton of money with them for a car that im already bringing in for major engine work within 500 miles of owning the car

Very helpful staff accommodating detailed oriented

Recently I had a couple of emergency car situations, including a break in, and both times I was taken care of by Steve. He really helped me and explained everything. I will not take my Acura anywhere else!

Kelly was an amazing service supervisor. He takes good care of his customers and goes the extra mile.

Overall the service was fine, it is the way Acura does business that sucks. First off how do you do an oil change and not change the oil filter? I know Acura states, Service A, oil change no filter, it just boggles my mind thinking the one component that is supposed to protect and clean your oil does not get replaced. Second is the service lot where I dropped my car off is not at the dealer, they take your car down the road about 5 minutes away to another lot, that just does not sit right with me and probably a bunch of other folks. Third and last is the loaners are really backed up, so they get you a lift or Uber that may make you late to anywhere you need to be. Bottom line is things were OK just nothing to brag about, can definitely make this a better experience

Such a great dealership! I was very nervous thinking of going into a car dealership, but this place wasn’t at all how I imagined. John Shea was our salesperson and from the first phone call inquiry he was a pleasure to work with. He answered all of the questions I had and felt he was very honest and upfront. When we met for our appointment to look at the car, he was very friendly and knowledgeable. He was not pushy at all and made us feel comfortable. We also met the general sales manager, Lance Edmond who was just as awesome as John. He worked with us and helped get a good price for my trade-in. Then we worked with Collin Flores in their finance department who was great as well. Not pushy at all, but informative and helpful. Overall, can’t recommend them enough!! Ask specifically if you can work with these folks!

I had a great experience buying a new car at AutoNation. The salesmen were nice and not too pushy and they gave me time to think about my choices. I also had two very thorough test drives which helped me solidify the decision to buy the car. The Finance team was also kind and was able to customize a protection package for me. Thank you guys!

Always have a good experience at Acura. Will be nice when the remodeling is completed.

Fantastic team and service at Acura South Bay - we really wanted to just get qualified for a new car but they made us a fantastic deal on site. Chaz was a soft sales guy with real class. Highly recommend if you want to get a new car.

I found out the hard way that these discount car sites like Costco don’t’ tell you up front what dealerships they are sending your requests to BEFORE it is sent out… you don’t get to choose. And my request went out to a dealership way outside my neighborhood. So I was getting responses from different dealers , just not close – up to two hours away. I decided to meet with the recommended dealer as it appeared the car I was looking for was in stock. I met with them, but the car was actually “in-Transit”, due in a couple of weeks. Just before this appointment, I was contacted by Kellie Davis (Acura South Bay, 5 minutes from my home!). I did not have an appointment, but decided to stop by. She was busy but was assisted by her partner Min Cho. I explained that I just test drove a car at the other dealership, but stopped by here because I wanted to do business with my neighborhood dealer. They also did not have the MDX A-Spec on the lot I was looking for but gave me a test drive in a similar car. While on the test drive they (manager, and Kellie) were able to locate the car I was looking for (model and color), and by the time I got back they were ready to trade (dealership to dealership) to get the car – note, I did not ask them to try to locate the car today! They took it upon themselves. I was ready to buy so we agreed on the price and options, arranged for financing and made the deal. It was all very low pressure and more of a conversation, than a high pressure sales which I appreciated very much. Min was great and did a fantastic job showing the car and going over the sales. I also have to give props to Kellie who picked up the car and had it there that night. All-in-all, the dealership did a fantastic job. This is the kind of place I want to do business with, and I did!

Wonderful by experience everybody there was super friendly and helpful. Great team to work with when purchasing a vehicle absolutely will return for my next vehicle purchase thank you AutoNation Acura Southbay team.

Amazing experience at AutoNation purchasing my first vehicle for being my first purchase. Definitely feel pumped and excited for my next vehicle. Purchase will be returning for my next vehicle purchase there at AutoNation Acura South Bay.

Just purchased a 2023 Acura Integra and I had a great experience from the staff to the cars they had available at AutoNation Acura South Bay. I had an amazing experience in this car dealership-- everything went perfectly. Very nice place, very clean, staff is very polite and attentive, especially Manny, he is the best salesman I've ever met.

I called Mr. Ravaglia after seeing various system failure messages on my dashboard. He said that it was likely a battery failure, a jump start should start my Acura TLX and, with that or a tow, he would have my car serviced that day. The jump start worked, so I drove to the AutoNation service department. Ravaglia had a new battery installed and my TLX checked out, so I was soon back on the road. I have relied on Mr. Ravaglia for years, and he has always delivered. The service department at AutoNation is great; although the barrage of unwanted e-mail solicitations, including making service appointments I did not want, are a great nuisance. Apparently, I have to provide my e-mail address to provide this well-deserved rating for Mr. Ravaglia. If it results in any unwanted e-mail from Edmunds, I will never rate on Edmunds again and discourage my family and friends from doing so.

Steve is the best service rep. Fair and honest and very considerate to me as a customer.

Always great customer service

Great service from Kelly gave great customer service and helpful information.

I found myself with unexpected car problems and nervously drove to the nearest Acura dealership to drop off the car on a Sunday evening. The night drop process was easy. I got a call the very next morning and the service coordinator was helpful. The Service department has modern communication tools that most consumers appreciate - texting status updates, estimates and online payment information. All-in-all, the process was convenient, friendly, and my car’s issues professionally and competently resolved that day. Way to go! While no one wishes for mechanical issues, I’m very glad for the capable team at AutoNation. Thank you!

The selling experience was great. The sales Rep, GM and Finance Mgr. made the process enjoyable. As for vehicle inspection, I would say make sure they show the actual vehicle inspection checklist. My vehicle was missing all 4 floor mats, and the door latch to the electric cover was broken. And lastly I noticed when I started to use the AC the vehicle has a smell that shows the previous owner was a smoker. Luckily I have a vehicle protection package I purchased, however still a bit annoying that this was missed by the service member who inspected the vehicle. Overall the service is 5 stars, vehicle selection is amazing. Just make sure you do the inspections prior to driving off, because it doesn’t appear the dealer will be calling you to fix the issues you brought to there attention. Would I purchase my next vehicle here? 1000% yes. Why? Because this dealer has good selection vehicles, great service (Sales, Management) and has great relationships with there banks.

I have taken my Acuras for service to Steve Ravaglia at Acura South Bay for decades. I trust him completely. He is professional, knowledgable and the only reason I continue to get my service there. HIghly recommend!

I have taken my Acuras for service to Steve Ravaglia at Acura South Bay for decades. I trust him completely. He is professional, knowledgable and the only reason I continue to get my service there. HIghly recommend!

Hands down the most caring people I have met in the car sales industry. David was my salesman and his manager Jennifer were outstanding. Maybe we are easy clients or maybe they are like that with everyone but either way they have earned my business for life. Gorgeous new Acuras on the floor too....

Thanks Brian! Great service from the team.

Kelly Gilbertson was a great service manager. He?s helped me resolve my battery issues with my Acura RLX several times. He?s very thorough with the process and results of the service while smiling the entire time. :)

Kelly Gilbertson was a great service manager. He’s helped me resolve my battery issues with my Acura RLX several times. He’s very thorough with the process and results of the service while smiling the entire time. :)

having lost the use of my air conditioner while in the 110 degree, I was grateful to have Autonation efficiently make the repair. The quality is hard to evaluate so soon after the work was done. The Autonation facility is still appearing temporary as they complete ther on going move to their new location.

Friendly, efficient, good communication with Steven the Service advisor. Video text was a nice surprise that shows the work the technician did. Car was serviced promptly. I would recommend Autonation Acura to others. Thank you.

The experience was great. People were very accommodating and very respectful.

Dropped my car off for an oil change. Already had an appt and was helped right away. Shout out to Kelly for always being very detailed and informative with his services. He’s very thorough and patient. Will always continue to book with him!

I want to thank your company for an absolutely wonderful shopping experience. They made the purchase experience easy from the start. Look I reside in Oceanside, CA and after discussing everything thing with them about getting to their facility, we decided to take the train. What a beautiful and relaxing 2 hour ride on the coast via Amtrak. 😎 After arriving we were met at the train station by an Uber driver, provided by the dealership. Our salesman had the day off and she was called in to work after finding out that we were in route to the dealership. She meet us at door when we arrived and proceeded with offering us a cold bottle of water. After resting for a bit we went outside to the car lot to view the Q70. It was just as the described on their website. After completing all the necessary paperwork, purchase was completed and we drove our newest vehicle home. Great experience!!!

Great experience at Acura SouthBay, I have been servicing my rdx here for 3 years, Steven Ravaglia helped me out this time and I can say I am more than satisfy with his kindness and knowledge,

John Shea at the Torrance Acura dealership was very helpful, he was very straight forward which was nice and, he helped me find the best car that was suited for me. Then when i was going to pay for the vehicle the staff was very helpful and walked me through all of the steps of completing the applications and explained all of the protections that would come with it.

Manny, Kelly, Jen, and Eric were outstanding from start to finish! Their level of customer service was refreshing compared to many!

Went above and beyond to ensure all questions were answered and made the purchase very easy and stress free...

Their new location on PCH is more spacious and has a better waiting area than their last. My service advisor, Gabby gets me in and out quickly and I really appreciate this. You need this and this, give us an hour or 2, bam! Your car’s ready, see you next year. Min sold me the car a few years back, so this review is way overdue. He’s very helpful and no pressure dealing with him. I said, Min, I want this monthly payment, can you get me there? Like sure, no problem. Numbers look good, let’s do it!

Kelly never disappoints with the services of my Acura Integra.

Kelly, who is in charge, appreciates the very kind response.

Our experience with Acura South Bay was great. Our salesman, John Shea, was very helpful and we never felt any pressure to buy. Once we made our decision to buy an Acura MDX John was very helpful in finding the exact vehicle that we wanted and made sure that we understood all of the important features of our new MDX. This is the third vehicle we have purchased from Autonation and we can highly recommend them.

Very pleased with your Staff and customer ser

I went recently, they are in the middle of a renovation so you have to go to another site. The other site is super put together and they still offer complementary coffee and tea. Service was same as usual and it took about 2 hours for a B1 oil change. No complaints, the staff was nice and professional.

I have been coming for years Auto Nation Acura South Bay to have my car service. Excellent service mechanics, service advisor Gabby de Los Angeles friendly and detailed. Will definitely recommend.

I have been coming for years to have my car service excellent mechanics, as well as the service advisor Gabby de Los Angeles. Will definitely recommend.

Gabby was my service representative and she was great in handling my situation with a flat tire. I could not have been happier as to how the situation was taken care of.

My experience with Mr. Edmunds was pleasant and outstanding. Mr.Edmunds is very knowledgeable which made my experience effortless. His customer service care was exceptional. This is the second vehicle I purchased with Mr. Edmunds and AutoNation.

Chazz was amazing! He greeted me with such joy and made me feel comfortable right away ! I knew when I met him I was in good hands and wouldn’t be taken advantage of! When it came to the numbers I had asked for a specific price and chazz made it happen without hesitation. I think he sensed my need for a reasonable payment and even when I thought it couldn’t get any better, he was able to go above and beyond and lowered my payment even more than I expected ! I left feeling proud, satisfied and that I made a great decision for myself! Buying a car can always be nerve racking but having Chazz and his team guide me made me feel at ease! The customer service was fantastic and the follow up after I’ve left has been even better ! I am one happy customer and can’t wait when I get to go back after my lease is up to see what my new car will be ! Thank you so much Chazz and team!

Steve is great! He?s pleasant and very helpful, he always remembers us and always so detailed at explaining things.

Hello I love the service from Steve

Kelly was very thorough and took the time to explain everything that was being done. Great experience all around

Even though the car had to be transported to AutoNation's original location, the process was smooth and efficient. Gabby was very friendly and great with explanations.

Greatest of all times service with you all friendly people I don’t mind bringing my car here all the time cause the help and service is fantastic two thumbs up 👍🏻👍🏻

I had a pretty good experience while getting my car serviced, it took a little longer than I expected but overall they did a good job

The service man was kind and his work for repairing was quick. I need to go back to my office during the repairing so the rideshare service was useful.

I noticed the Auto-Start wasn't working all the time (failed at least 3 times), with a 'weak' starter feel. I brought my 2020 MDX to the Torrance Acura. Kelly and his team troubleshot the car as having a weak battery. Battery was changed under warranty, and the car is back to it's tip top shape. Thanks Kelly!

Great service advisors at Acura! Kelly Gibertson has helped me out for years and does a phenomenal job with the service. He really takes his time to get to the root of the issue versus putting a bandaid on it.

Steven and team went the extra mile to diagnose and address our transmission issue. Easy fix that was covered at no cost.

I assumed that since im at the dealer that it would suck. well i was wrong. Steven was professional and considerate. he said it would be done at a certain time and it was.Gave me my bill of health and the BILL . which wasnt bad at all. see you guys soon.

I dropped my car off at 9am and picked it up end of day at 5pm. Absolutely nothing was done to repair or provide a diagnosis for the issues reported. On top of that, when I received the vehicle I found scratches on the passenger side mirror with a pea sized chip on the paint above the passenger side tire that was touched up with a marker as if an attempt to cover it up was made. I thoroughly inspected my vehicle before purchasing it about a week prior and know that chip/scratch was not there. I cannot prove it, as I do not have pictures of the vehicle before dropping it off, but the gentleman who checked in the vehicle took pictures of the vehicle when I dropped it off. Interesting thing is the areas that I believe were damaged when in their possession were not shown in any of the pictures that were taken.

Always, very courteous. I don’t feel like I am being taken advantage of, and sold service things that I do not need!

Wonderful, fantastic experience here! My husband and myself decided to take a look at a 2023 MDX on a whim and pretty much fell in love on the spot. Manny welcomed and assisted us with a test drive and described all the great features. It just happened to be toward the end of the month and we figured even though we weren't in a rush necessarily, we liked Manny & wanted to give him a win to close out March. He kept in touch throughout the week and worked with us the best he could on the finances. On the day we went in for the car & paperwork, we met Nathan who couldn't have been more helpful. We were in a bit of a time crunch, and he was super accommodating and understanding. So much so that we ran out of time and they DELIVERED the car to us later in the day (to Santa Monica during rush hour nonetheless)! The 'buying a new car' process is typically dreadful and dragged out, but this one was truly so smooth and delightful - never pushy or slimy. Thank you AutoNation Acura South Bay and special shout out to Manny & Nathan!!!

Great experience from start to finish. Min was professional and efficient. Could not have been happier with experience. Thanks Min!

My experience was very good. The sales person was very courteous, helpful and knowledgeable.

I have been going to this dealer for more than 20 years. I've purchased multiple cars there and always have them serviced at the dealership as well. Recently I had to make an "emergency" service appointment, My technical advisor, Steven Wilson, called me immediately to ensure I was safe (I was stranded with a dead battery) and that everything would be taken care of ASAP. The entire service department was welcoming and knew me by name when I arrived. I cannot say enough good things about them!

This was the fourth time I have had my vehicle serviced at this dealership and the fist time I have worked with service advisor Brian Khu. Brian was great. He was very personable and professional. He made recommendations and explained why he made them. This was very much appreciated.

I recently purchased my new Acura RDX from AutoNation Acura South Bay in Torrance , thank you to Hyun Cho I was able to find the perfect car . Very friendly and caring . He worked with all my needs and wants . Thank you to Hyun and to the whole team you guys are the best .

I have an issue fixed with a defective pc; or it?s possible the that pc wasn?t changed

My Service Representative Kelly was very helpful and attentive to my needs when I visited for the Seatbelt recall. He was able to explained everything involving that visits and more if I requested.

Good attention to detail. I came in for a drive shaft recall and was seen early. The new temporary service facility was nice to wait in. My car was taken care of and was also washed for free. I’m glad all Acura dealerships still show lots of safety & respect for their cars & customers.

Excellent speedy service, even on a busy saturday

Brian was friendly, professional, and provided excellent customer service

Excellent experience at Autonation. Serviceman Kelley was efficient, explained everything, and got my car ready with dispatch

This was the third vehicle I've bought from this dealership - I wouldn't consider a different dealer nor a different make other than an Acura.

Great experience with the dealership. Awesome job by Min Cho, sales manager Lance Edmond and finance manager Collin.

What really stood out to me, though, was the level of care and attention to detail that Daniel provides. Every aspect of the service, from the cleanliness of the car to the promptness of the pick-up and drop-off, was top-notch and truly exceeded my expectations. Overall, I would highly recommend Acura's service department to anyone needing reliable, comfortable transportation. Thank you, Daniel, for an exceptional experience!

I have been going to this dealership for service since I purchased it. Until now, the service provided has been excellent

Awesome dealership love this place I wouldn?t go anywhere else

Went over and beyond to make my experience go smoothly. Great communication and professional

Great sales and service team!

Very friendly, answered all my questions. Sold me pretty immediately. My second purchase from AutoNation Acura and won't be my last. Lance and Chazz have reached out after the sale to check on me. Going the extra mile. It has been a week since my purchase and loving my new car!

Really great experience!!

I didn’t have an appointment but I received service immediately! My MDX Type S is doing great I just wanted to so thanks. I also received a follow up call making sure everything was good!

It was my first time getting my car serviced at this location. Gabby was very knowledgeable and helpful.

Kelly always takes great care of us. We were and out of the device area quickly and knew exactly what was going to be done to the car.

I had a great experience from the first test drive, to taking possession of the car and first week home. The team was attentive without being overbearing, they were straight forward with information, were accommodating and made the process very easy. We enjoyed working with Min Cho and the rest of the AutoNation Acura team.

I had a great experience from the first test drive, to taking possession of the car and first week home. The team was attentive without being overbearing, they were straight forward with information, were accommodating and made the process very easy. We enjoyed working with Min Cho and the rest of the AutoNation Acura team.

I had a great experience from the first test drive, to taking possession of the car and first week home. The team was attentive without being overbearing, they were straight forward with information, were accommodating and made the process very easy. We enjoyed working with Min Cho and the rest of the AutoNation Acura team.

I had a great experience from the first test drive, to taking possession of the car and first week home. The team was attentive without being overbearing, they were straight forward with information, were accommodating and made the process very easy. We enjoyed working with Min Cho and the rest of the AutoNation Acura team.

Kelly has treated us like family, always going above and beyond to make sure we are given the best service. We appreciate everything he does to keep us coming back!

It really was a very good experience, the excellent work team with their information and customer service, the manager has all the staff very trained, they are fast and know what they do...Good job I got my dream car, they can help you a lot to get your car

thumbs up

Recently had routine service done for my 2020 Acura MDX. I roll the service package into my lease so I can’t speak to pricing, but I’ve always appreciated the quality of service and customer service I receive from Steve Ravaglia and the team over ar Autonation Acura Southbay.

My vehicle came in with a noise , it was diagnosed quickly and done by the end of the day, great service by all

This dealership provides excellent service. They are honest and helpful with explaining what is needed. I am very comfortable taking my car in whether for scheduled maintenance or emergency situations.

Service personnel are very profesional and helpful. I highly recommend taking your vehicle to this location.

Great services, Gaby she is awesome at the service department.

Excellent experience for the service of my car. (RDX-2019). Your service staff are kind, helpful and accommodating; particularly the Service Specialist who helped me, Miss. Gabrille De Los Angeles.

This is our third new car urchase from Acura in Torrance CA. It was the smoothest and most friendly auto purchase we have ever had. This is truly a well run dealship. Even the parts guys help me like I am a member of their family.

My Acura ILX was having issues with one of the headlights, but Kelly took care of the problem right away. The parts that were needed came in on time and the service itself took less than 2 hours so I was very pleased with the service. The car looks brand new again! Thank you Kelly for being so helpful and for taking good care of my car!

Very easy to buy here plus they are very friendly people. This my third new car purchase from them I am totally satisfied.

Sales did the best they could, they beat the "other dealership" that I went to, but that's where great customer service stopped. I have purchase 3 cars now here at Autonation South Bay. But this might be my last. I will also tell my friends and family about this experience. Long story short. Bought 2023 MDX on 2/13/23, next day purchased all weather floor mats and trunk liner ($590+). My wife and I were not satisfied with the accessory purchase and attempted to return them (3/3/23). Parts only took the parts that had a box. And 3rd floor mat and trunk liner (both of which were never used, installed but immediately removed because we didn't like them) but unfortunately we didn't have the "plastic" because it was probably thrown away when we installed them on site after purchase. Anyways, now I'm stuck with 2 items that cost over $200 and couldn't get my money back because of a technicality. I believe purchasing a vehicle comes full circle, on my second car purchase (2021 RDX) finance department dropped the ball 2x. I let that go and still gave a good review (5 stars). Still hoping for a better experience, we bought 2023 MDX, sales good, finance a little pushy but good enough, parts, initially the best at selling the product but when it came down to making it right, big fail. Very expensive lesson learned.

I thought I wanted another car but Acura brought me back and I'm not upset! Great staff and an even better deal!

Chase was on the case! Sales rep. Chase did a phenomenal job getting a deal worked up. Felt like family. Ever need a new car please don?t hesitate in asking for Chase. Thank you!

These guys were straight forward and easy to deal with. I dealt with a lot of shenanigans with car dealerships near my house, and when I couldn’t find the color I wanted locally, I went out of state and bought a Certified Used Acura from South Bay. They ended up splitting the shipping cost with me, and when you factor in California’s super-cheap $85 state mandated Doc Fee ( other states typically charge from a few hundred to as much as a $1000), it only cost me a few hundred dollars to get the car I wanted. And since it is a Acura Certified car,I can have it serviced at any Acura dealership. After just about giving up on a finding a low miles, Certified used Apex Blue TLX ASpec, I’m glad I held out and got the car I wanted.

The adviser Steven was vey friendly and knowledgeable. He took care all my services need and explained what needed to be done in details. Car was ready at the time he estimated.

Gabrielle is very helpful and welcoming. Very attentive, and informative about the services needed and recommended! Great customer service!!

Came into AutoNation South Bay Acura for an oil change for my 2023 Integra. Made an appointment online in advance, came in and was immediately greeted by Brian Khu. I was able to drop off my car to him, and they finished within 2 hours. Brian was quick with the help, and service was included with my Integra!

Automation in Torrance, CA is a great place to go to for service. Very helpful, friendly, and professional. Thank you ?

They listen to us. They sell us the right car at the right price. They are very friendly and easy to work. No pressure at all. I will definitely buy another car from them again in the near future. Maybe a SUV. Thank Nathan, Jennifer and Eric for the help.

Very professional and expeditious.

Mr. Wilson was very professional and knowledgeable. He also loves dogs, which is always a plus.

My service person was Stephen he was amazing. Very professional, and very pleasant. Kept me apprised of the status of my car service. He went above and beyond in my opinion.

Steve was one of the best service advisors I have encountered at Acura. The call center rep was not too helpful and gave me incorrect info that took out more time out of my schedule to find the location of the service.

It was thee worst experience I've ever been through I should have filed a claim against the service department

A service representative by the name of Kelly waited on me. He provided excellent service and answered all my questions regarding the service rendered. He did everything to ensure that I was happy. Great service by this Kelly.

This is my 3rd MDX and 3rd time buying from AutoNation. Fantastic group to work with.

Always a pleasant experience. They answered all my questions and the lease application was fast and easy. I was out the door with my new car in no time!

The young man that helped me with my service was very friendly, professional and pleasant . His communication was clear and to the point. Thank you for quick service. Video was well done and clear. Awesome job gentlemen!

So quick. So friendly. Provide transportation when you can’t wait for your vehicle.

Everything went great! Stephen was awesome service was completed and staff was polite and know their jobs. Will certainly continue having my 2000 NSX-T serviced with them.

It is always a pleasure to bring our car in for service at Autonation Acura South Bay. The staff is friendly and welcoming, and they keep you informed on the status of your vehicle. They will let you know the cost of all recommended services before performing any.

Preston was extremely helpful and very kind. Would reccomend this place to anyone.

The service was faster than I expected. Nicely communicated and notified me when car was ready.

Technician was not able to duplicate a few of the issues., but that is not on him. When the works were done, he went over everything with me and told me the items that I should consider for the next visit. Very good service.

Went in on Saturday without appointments, service advisor took the car in, got serviced in couple of hours.

First time buying a new Acura from this dealer. Was an stress free, exceptional experience. The sales rep, manager and financial advisor were all helpful, informative and respectful of my request for time to research other makes and models of other vehicles. I felt neither rushed nor pressured. I was very satisfied with my experience throughout

100% the smoothest experience I have ever had at a visit to the dealership. I went in only for an oil change but Steven was awesome! I didn't feel pressured or uncomfortable one time. I only say this because another dealership I dealt with before, literally tried to sell me a new car while I was there and i had just bought a new vehicle from them but had an issue with my battery, so I went to have it changed under warranty. I will come back here again for my maintenance for sure!

Steve is my go to service advisor. I always go to Auto Nation Acura and Steve for my scheduled maintenance for both of my Acuras. Service done right at a fair price. Always perform an overall inspection to ensure my cars are in great shape.

Gabby is a very knowledgeable and friendly service rep. She also arranged the Lyft ride to/from as needed.

Gabby was my Service Advisor and treated me well. She was friendly, professional, and ensured all my questions were answered. I appreciate the pictures they took of inspection findings to help understand the recommended/required services.

Great personable service!

Buying and selling cars have to be two of the most daunting adult tasks but the team at Acura South Bay did their best to ensure that I was well cared for. From start to finish Preston was helpful, efficient, and most of all communicative! Prior to my arrival, I was given a detailed brief of what I could expect and it was just that. He kept me updated throughout the entire process and consistently checked in to make sure I was satisfied with everything. When the process became lengthy, Preston literally went ABOVE and BEYOND to get me on my way. I left feeling like I made the right decision with the right people.

I had seen a 2014 ILX 2.4 Premium with a manual transmission at another Autonation Store in Northern California. I didn't want to make the 6 hour one-way, 12 hour round trip to go look at it and purchase it, so called Acura Southbay to see if they could sell a used car from a sister-dealership in the Autonation group. It was possible and the vehicle was shipped down to Los Angeles. Financed through my credit union and none of the dealerships lenders could beat the APR I was offered. First dealership car buying experience after only private party sales, but wasn't too much of a hassle for me.

Oil change was needed, I had a maintenance plan that I purchased from the dealer. It was done in under 90 minutes.

Steve was able to complete the service within the quoted was time of 2 hrs while I waited. He also explained various optional service/issues that cam up during the vehicle inspection.

Preston was the star and motivating factor in closing this deal. His follow up in reaching out to me, when I told him I would be back in town, was the reason that I ended up at the dealership. Yes I would recommend a friend. However I would encourage my friend to get another offer from another company BEFORE going to your dealership..

Had a great experience with the crew here! Steven was an awesome person to work with and was fully transparent and helpful with my needs.

Excellent service from Kelly as usual! Even with system issues that day, Kelly got me in and out on a timely basis. He?s been my go to for years.

One thing about this dealership is that they have straight up prices, no need to haggle. The price was better than car max and caravana. Which I though was the holy grail. If you want to buy a car at that place then I will recommend asking for Min Cho, he is simple to talk to, no car dealer sleazy guy. He called me few times after selling the car. Coming from sales business I liked his approach

Excellent service by Service specialist Kelly.

Great experience, quick , done right great all around experience

Great experience very professional not like San Diego dealership

Great experience very professional not like San Diego dealership

Service was great. Kelly explained my car's condition with a lot of detail, which was excellent.

I like coming to Auto Nation over the years because of the excellent service they provide and I know I can trust Year after year my service advisor Kelly Gilbertson.

Manny was welcoming. Staff was easy to work with and made my car purchasing an ease.

Great service. Service advice Kelly Gilbertson explain all details before an after service. Nice to have him on AutoNation Acura South Bay. Thank Kelly.

Great adviser friendly and quick process when I picked up my vehicle.

Amazing customer service from Steve, as usual. Steve listens and then, clearly, explains the steps that will be followed to identify the vehicle’s issue. He gives periodic updates on the progress and provides the necessary information to the vehicle owner. My decision to purchase another Acura from this dealership was influenced by the customer centric service it provides. Steve is very trustworthy!

We have been working with our service advisor Steve for 19 years, and have always had great service.

Had my A1 service done. Gabriella was very knowledgeable and thorough. Reviewed everything I was having done. Technician was great also? he went over what I need to have done on my car on my next visit.

Kelly, in the service department, performs excellent customer service. I always request to work with him, even if it's just for an oil change. He makes sure my requests are heard, my budget is adhered to and that he communicates all needed repairs with me so we can discuss them prior to their taking place. I always take my cars to AutoNation for repairs. I trust them and especially Kelly.

Great place. Very friendly and efficient service.

Great experience. Service advisor, Steve R, is very pleasant, professional, and patient. He keeps you informed about your car and thoroughly explains everything that needs to be done.

Scheduled a service for 8:30 am, before going to get a service i went online an they bad a special fo $74.96 oil change. I get there on time, service rep said it would only take 2 hours or le ss, well it was almost 3 hours! And they ended up cheging me over $300. Never go to this dealership they want to abuse women that we don't know whT is needed

Nathan and the staff were very nice and wonderful. Made me feel comfortable and welcomed. Overall great experience.

Atención excelente se los recomiendo visitar Acura South Bay

The facility itself is under going major renovation but still open for service. Service was prompt with my appointment and on time for same day service and pick up.

The service is great 100% recommended to friends. The only comment I would say, if they can improve things if they can get their parts little cheaper.

My service Agent Gabby was Great! She kept me updated with everything and worked really hard to get my warranty claim approved.

As always, Kelly was extremely accomodating, friendly and professional. He is thorough with explanations, offers sound advice and answers questions without any hesitation. Thank you Kelly!

Sales person Chazz was polite and far from being pushy. He understood my price point and was helpful with placing me in a reliable vehicle.

They told me a 70000 car has more value than 90000. Charging me a lamborghini price on 60000 car. Unreasonable to do business asking to put 6500 down so I could pay 1300 a month for a car. Just bad to do business. It's an acura dealership right kool for a minute I thought I was getting a lamborghini. Hopefully they could see the errors in their way but I doubt it.

I bought a 2023 integra a few weeks ago. this is the second vehicle that I buy from south Bay Acura. My sales person Dietrich was nice and made the whole experience quick. the finance person Eric, was very nice. I'm sure I will buy another vehicle from them in the future.

I bought a used car (my first car in California, I had no idea about the steps to buy it, insurance, etc), and they help me a lot doing almost everything for me. Very very good dealers.

They did a great job on my car. They never try to make you do a repair that is unnecessary. Steve is the best service manager. He truly cares about you and the maintenance of your car! I don’t go anywhere else for maintenance or parts including tires!

Have been brining my two Acura's to this Service Department for years and have yet to be disappointed.

Steven Ravagalia was great from start to end, followed up and made sure I knew the services performed. Technician Juan gave me detailed explanation and didn’t take longer that estimated. Thank you guys!

Had a great experience dropping off my car for service for the 1st time. Steven W. made sure to keep me updated and explained everything so I was informed too. The person who performed the service also took the time to provide excellent photos of my vehicle to really show me what they were seeing, much appreciated. Overall great experience, the wait time wasn’t too long and I was able to get some of my work done in the waiting area. And did I mention I was a walk in? Yup they accommodated me last minute, couldn’t be happier with my 1st visit to Acura South Bay.

Always a great experience. Kelly Gilbertson and Steve are the consummate professionals and give the highest service.

It was fast and efficient. I would recommend south Bay AutoNation Acura for your service needs.

I found an excellent suv on the app but once I got there they had an excellent sales man(Dietrich) there and I was completely satisfied with the selection and quality. Didn’t take much at all . Eric made sure the paperwork moved along and I had a present for the with wife before she even knew it. You guys saved Christmas and probably my marriage.! Only kidding! It was really easy no need for haggling. These guys are pros. Thanks D.. and all of you from auto nation.

Kelly Gilberson is super helpful and attentive whenever I take my car for its service. He deserves my 5-star rating. :)

My experience at Acura AutoNation has always been so pleasant. Kelly was my service advisor, and Kelly is very knowledgeable personable and detail oriented. Kelly takes pride in his work, and really cares about his customers.

The entire parts and service team i was wonderful. They fit me in for an out-of-town service on a busy day but made me feel like family - service was done swiftly and perfect

Service advisor Steven was very thorough and helpful. Didn?t feel he was pushing me to do additional repairs or maintenance and would be fine to just wait for the next service to do my brakes and other potential issues.

THE SERVICE ON MY 2007 ACURA TL WAS EXCELLENT IN ALL RESPECTS.

Excellent service on my Acura 2006 RL as always. But the best part of my experience is my Service Advisor, Kelly Gilbertson is very informative and interactive. Update: 8/6/21: Another great service appt. Aside from the 120K mile service they also replaced the glove box which was melting. The glove box for that model of Acura RL's were known for "melting." Same thing happened on my wife's Lexus is-250. Regardless, they replaced and looks new again. Kelly Gilbertson continues to be a great service advisor and he is the reason I don't go anywhere else. Update 12/30/22: My 2006 RL had another top notch service appointment with Kelly Gilbertson who's always on top of things. My car had the front brakes replaced that were shuddering and engine mounts replaced. This was in addition to the normal B12 maintenance. Thanks for keeping my car running impeccably even with 143,000 miles.

Service advisor Steve able to take my car in from being towed and repaired in timely fashion

An Acura technician determined that the tire sensors need replacement. The sensors have been ordered and replacement will be done whenever they are delivered.

Accura sales rep was very helpful.

Quick, easy, honest!!! Dietrich is straightforward with the numbers and knowledgeable about the vehicles and it’s features. I continue to receive excellent service and care.

This was the easiest car purchase I?ve ever experienced! Straightforward with the cost, knowledgeable about their cars, and met my needs.I recommend Dietrich!

I was given a warm greeting and offered a test drive- the manner in which the staff and showroom present left a very positive impression. Sales staff were professional and accommodating throughout the whole process. Very excited with my new car and glad to have such a fine dealership around for follow-up questions and maintenance. Highly recommend this dealership- Kellie and the team don’t disappoint!

Came in for an oil change, and received best customer service from rep Brian :) Thank you so much for a smooth experience!

Excellent service as always.

Staff is very friendly and provides great service.

Everyone was friendly and gave me adequate information.

Great service

Service was as described and done within time estimate.

Steve in service is excellent and was able to have the service completed early than expected.

AutoNation Acura South Bay service department are very honest and helpful and would highly recommend them for services.

Great service! Great people! Kelly really helped me out and was looking out for me as a customer, and helped me budget my car repairs! 10/10

Brian my service rep. went out of his way to explain what my service included and what done when the service was completed. He was very knowledgeable and very friendly.

Chazz and Lance were very amiable. The reason for the 3 star is that I bought a 2018 Acura ILX w/Premium Package. As it was a certified pre-owned and supposed to have had a 182 point inspection. After the first day my battery was dead. Upon looking at the battery terminals and having the battery tested, it was clear that a battery load test had not been performed, #120 on the 182 point inspection checklist. Received a new battery from Acura South Bay. Makes me wonder what other tests had not been performed that were signed off as being checked.

From A to Z, Lance & Chazz got me everything I wanted with my new Acura RDX. They were caring & responsive. I got an outstanding vehicle, outstanding deal & I'll keep going back to this team. I love my vehicle & I appreciate the experience I had. They've been following up to make sure I'm good & if I have any questions. Thank you Lance & Chazz!

Fantastic service from my service advisor Steven quick, clear communication and when I had to run to work for a sudden meeting (I was waiting for my car) he arranged a LYFT for me. Work completed was top notch with photographs showing everything that was done. A very professional organization.

We always take our 2016 RDX to Acura South Bay for all service and maintenance needs. Steve Ravaglia is the Service Manager that we request our appointments with. Steve helps get the work done as quickly as possible, explains any upcoming concerns and he is a pleasure to work with!

I was undecided between The Honda Civic Hatchback Sport Touring and the Integra with tech package. If I was going to buy The Honda I wanted boost blue and with the Integra I was undecided between 3 colors: blue, red, or black. Honda had too many add ons and the staff wasn't that welcoming. Acura was so different. Manny was helping me out and I didn't feel pressured to buy the car. I really loved that. I had already been to this dealer to look at the Integras in person. When I went they didn't have the color I wanted. I kept checking CarGurus to see if there was new stock and yesterday a black Integra had just arrived at Acura Torrance. I asked the sales guy [Manny] if it really was in stock and he said yes! I test drove the car and saw the numbers. After they checked my credit score the numbers were a bit lower compared to the estimate, so I ended up leasing an Acura Integra with tech package. The car only had 3 miles when I test drove it. Now it has 75! I have really enjoyed driving the car. It has so many features. I'm so happy!

Helpful and engaging.

Auto nation Acura always does a great job on keeping my car in great shape. Have worked with Kelly for 20 years and he gives the best service. Thanks.

I purchased my 2002 RSX and 2008 TSX here (brand new) back when they were known as Power Acura. I shopped around at least 6 different dealers but Power provided the best price both times. They also have reasonable prices for maintenance which is why I make the trip out here from the San Fernando Valley. Unfortunately, this time we ran into a hiccup. I came in for service to replace the rear brake pads which was reasonably priced. The issue I had came was my broken passenger side fog light. I noted it to the service rep and she quoted me around $125, seemed over priced but I wanted it fixed. The service took about 5 hours total and AutoNation offered free Lyft service so we just went to a local restaurant and walked around the area for a bit. The car was nice and clean from the courtesy car wash and we were off on our way home. To my mistake I didn't check to see if the broken fog light was fixed. I checked when I got home and it was still broken (fog light housing was still shattered). We contacted the service rep and said the fog light was broken. She noted that she though I had meant I just wanted the bulb replaced. Granted I may not have been specific when I mentioned that the fog light was broken but why would they just replace the bulb after the technician saw that the housing was shattered. In addition, the bulb did not even need to be replaced. She offered to make it right and said they would only charge for the materials of the fog light housing. She quoted the cost of the passenger side fog light housing at $500. We thought it was a mistake but she confirmed that it was indeed $500. A quick search has the price for this at $75 at the highest for OEM. Other than that issue, everything else was great. I was hesitant to write a review because of the awesome service I've had at this place but this is the 7th email I received to write a review so I just ended up writing it.

I went to a number of dealers and got pricing, but South Bay Acura came out swinging at $1500 less than everyone’s best offer. Nathan did a great job. He was gone at time of pick up but Lance and John provided great service.

Me ayudaron mucho cuando compre mi carro.

A bit pricy, but very reliable. Excellent customer service.

Thank you for your great service

I received superb service when I purchase my CPO Acura TLX. The salesperson was extremely knowledgeable, responsive, and professional!

Service was nice and fast.

CRAZY! This place is insane. It's a place where they have all these cars and you can buy them!!!!! I know! Crazy right!. Everyone that worked there was really nice to me too and wanted me to buy another Acura. and I already have two so I yelled at one guy, I already have 2 Acuras! Let me be!, and he left and I drove off in my 3rd Acura. They, again, are so insanely nice, I want to give a shout out to my Hommies at SouthBay Autonation! What up! Rev a car for me Tito!PEACE!

the whole buying process was very easy and simple, although paperwork always takes a while. very happy with my new car 👍🏼

Staff very friendly and attentive.

Nathan Morrow was a consummate professional. Thank you

Excellent customer service

AutoNation Acura in South Bay gave me stellar service when I sold a Acura a few years ago and again shined when I bought a new MDX this week. Ms. Davis was easy to work with and answered all my questions via phone and email before I even came to the lot. Once there the actual process was easy and relatively quick. At no point was I pressured by sales or finance. I left in a new car and all intentions to buy from them in the future. This is the 6th Acura our family has purchased. We have worked with other dealers in the past, but this was by fare the best experience buying a car that I have had. Ms. Davis has followed up with me multiple times offing help with any of the tech or driving feature that I was not utilizing to the fullest.

AutoNation Acura in South Bay gave me stellar service when I sold a Acura a few years ago and again shined when I bought a new MDX this week. Ms. Davis was easy to work with and answered all my questions via phone and email before I even came to the lot. Once there the actual process was easy and relatively quick. At no point was I pressured by sales or finance. I left in a new car and all intentions to buy from them in the future. This is the 6th Acura our family has purchased. We have worked with other dealers in the past, but this was by fare the best experience buying a car that I have had. Ms. Davis has followed up with me multiple times offing help with any of the tech or driving feature that I was not utilizing to the fullest.

I came in to South Bay Acura because my front low beam light was out. It turned out my igniter was also out. As always , my service advisor Kellie Gilbertson, was there to help me out. The parts department was on back-order for the igniter but Kellie was able to find me one that day. I’ve been bring my TL Type S here for 21 years and have always been treated as a VIP.

This is the only Acura dealership that I have taken my car to and each time I go the experience has been great. Friendly staff and they keep you up to date on what’s going on with your vehicle.

Always a pleasure to have my RDX serviced at AutoNation Acura South Bay. Making an appointment is always easy. Staff will always take care of you and never leave out any details.

The service we receive at South Bay Acura is always great. We can depend on Kelly to insure we get the right service at the right time. He’s always very thoughtful and makes sure everything is done right. He also keeps us informed of what’s needed and always gives an update on the work being done, in addition to being very polite, kind and respectful. These are some of the reasons we only take our car to Kelly at South Bay Acura, the mechanical service is great also.

I was in a pinch and did not have an appointment. Gabrielle still managed to fit me in and arrange for the necessary repairs, providing me with timely updates along the way. This prompt service meant a lot, especially since I needed to do some work-related driving that same week.

I want to highly recommend Kelly Gilbertson for my friends and family. He is very professional and has a lot of experience when it comes to cars. He really cares about his customers.

Steve R. is a really great employee. He is one of the best things about going to Acura South Bay.

My experience was excellent!! The service attendant was knowledgeable and friendly. I’m so glad I bought my car from here.

Had a great experience with my lease here! I just recently leased the 2023 Acura Integra and this car is epic! What made everything so flawless is the awesome staff here. I worked with John, Collin, and Jenn and they made the transaction seamless. I had even forgot some items from my trade in and they were kind enough to find it and send it back to me (since I live around an hour away). I haven't leased a car in YEARS and was a bit nervous, but I am very happy I came to this Acura dealership. Thank you for being transparent, honest, and easy to work with.

Kelly always goes above and beyond for his customers . The techs always do an awesome job showing you what’s needed and what job is being done . Won’t go no where else to do my services .

Steven Wilson is awesome! Wonderful customer service and attitude. The actual service was great as well. Fast and they provide pictures / videos of any extra services recommended / needed. Plus, got to love the free car wash!

My 2010 Acura TSX has been a great car, but over the last 2 years, maintenance is required as the odometer exceeds 100K+ miles. Enter Acura South Bay, excellent diagnosis when local shops near my home in Marina Del Rey could not uncover the issue. Most importantly, Steve Ravaglia is my service advisor, and is fair, honest, and communicative at every step of the process in evaluating what needs to be done. Thank you Steve.

Great Customer Service

After coming in for the initial test drive, we did the actual deal over email with my new friend Min the internet sales guy. We waited and shopped around a little more but it turned out that AutoNation Acura South Bay’s price was the lowest in the area. Once we found the exact MDX that we wanted, we put down a hold deposit on it and were able to come and finish the purchase two days later. The purchase process went smoothly although honestly it took longer than I would have liked. I had secured a loan from my local credit union so I don’t know how their financing goes. I did appreciate that while they did make a light attempt to sway me to finance with them, there wasn’t a real hard sell. The same goes for the add ins at the end. The finance manager was easy going and made his pitches but wasn’t pushy and I was very grateful for that. Overall I would absolutely do business with AutoNation Acura South Bay again.

Gabby was an absolute delight to work with. One of the best customer service reps I've ever come across. She was bright and cheery and kept me informed during every step of the process.

After coming in for the initial test drive, we did the actual deal over email with my new friend Min the internet sales guy. We waited and shopped around a little more but it turned out that AutoNation Acura South Bay’s price was the lowest in the area. Once we found the exact MDX that we wanted, we put down a hold deposit on it and were able to come and finish the purchase two days later. The purchase process went smoothly although honestly it took longer than I would have liked. I had secured a loan from my local credit union so I don’t know how their financing goes. I did appreciate that while they did make a light attempt to sway me to finance with them, there wasn’t a real hard sell. The same goes for the add ins at the end. The finance manager was easy going and made his pitches but wasn’t pushy and I was very grateful for that. Overall I would absolutely do business with AutoNation Acura South Bay again.

Southbay Acura is a wonderful place to get your car serviced and to purchase parts. My new service guy is Steve who has been there for a while. He is knowledgeable and gives you the honest truth. My new friend Joe in the parts dept is awesome, he definitely goes above snd beyond!!!

Love this Dealerships Service Center. Kelly Gebertson is my Service Representative who is very informative and careful not to leave out any details of what kind of works is going to be done on my car. I like that he also informs me on how to maintain the upkeep of my vehicle and he recently showed me how to operate certain features of my vehicle that I was not aware of.

Gabby is wonderful!

5 star service every time I step into the dealership. First, they gave me a great rate on my MDX. No tricks. Straight forward negotiations with the very pregnant sales woman. She was amazing. Second, top notch customer service with my vehicle at maintenance appointment. Very easy to get a service appointment even same days. !!!!

Steve was honest with me about time, cost and recommendations for future repairs. He was warmly, courteous and empathic through the course of service. Great guy indeed and very amazing 👏

I wouldn’t recommend this dealership to anyone looking for an honest sales team. I was sent an unrealistic (ie…fake) quote for an 2023 MDX while no other dealership could come close. A day later, ready to make the move, sales manager told me to come in and they’ll work something out. When i asked to confirm quote they couldn’t and sent me quotes that were $170 more then previous day. When I asked the GM Ellen about drastic price change she claimed they wanted to end month strong but since it was new month price went up. Mind you, only two days passed at this point and the delay was only because they wouldn’t confirm original quote. I was bombarded with emails from 4 different employees trying to get me to come in. I wouldn’t give them my phone number yet the salesperson searched my number and called anyway. They gave me a new quote for hundreds more a month AND for a worse model and wrong colors. (they assumed I wouldn’t realize the model they based new quote after was base FWD and not tech AWD as I wanted) I ended up going to Cerritos same day and left with a new A-Spec for a great price close to original offer. Don’t trust these people as they just want to get you in door and then take advantage of you. Happy my business went elsewhere and that i know how to spot unscrupulous people.

Sold my car here and had a smooth transaction with Preston. Hassle free and did not waste my time. Thank you

Always a pleasure bringing my 2016 Acura MDX in for servicing. They get things done quickly and out the door. I've been lucky that I haven't had any major problems with my car (75K miles and going strong). I believe the regular maintenance and having Kelly as my service guy it's been my go to place.

I had a wonderful experience at AutoNation Acura South Bay this past Saturday! Upon arrival, I was instantly greeted by every staff member that I encountered as I proceeded to the service counter. Each one said "Good Morning!" and asked if there was anything that they could do for me. I asked to see Kelly Gilbertson, and I was personally escorted to his desk. Kelly is one of the kindest and most knowledgeable service advisors that I have ever had. As a former mechanic, he explained to me all the processes and details that went along with all the services that I was considering. He was patient, thorough, and never pressured me. I ended going with a fuel injection cleaning service that he recommended, and I am extremely pleased with my decision. I would like to personally thank Kelly, and his great team, for one of the best experiences I have had at not just this dealership, but any dealership.

Very unprofessional employees, does not work to earn your business, will never go there, General Manager Ellen Leung is not professional and neither is Eric W, financing and will not help unless you have money

Outstanding care rendered by service advisor Kelly Gilbertson who went out of his way to make sure all my vehicle needs were taken care of.

I recently purchased my TLX here. Chazz a salesman who helped me with the process of getting the car of my dreams made the whole process easy. I recommend you ask for him, he works with you to get the deal you want. Overall great experience with the financial side as well, great team. Thank you

Absolutely horrible. They owe me $2800 and have for 3 weeks and they will not answer my calls or emails. I’ve even called corporate and they have done nothing. No manager is contacting us and nothing is being done. I do not live in LA and will have to drive up and get someone to talk to me. Once you buy your car they will ghost you completely. Their finance manager is also a pain to deal with. When financing he would NOT drop extra charges. It is absolutely ridiculous and i would not recommend dealing with them, as they will make your life harder in the long run

I bought a Toyota C-HR 2019 here at Autonation South Bay in Torrance, I have been paying more than $2,000 in repairs in less than a year, I have been contacting the Seller: Alex Vicencio and the Manager Lance and they are just ignoring my emails, really bad service.

Great employees all very helpful with anything I needed

I’ve been taking my acura to the same service location for 5+ years and the customer service there has always been excellent!

Wonderful experience

great communication and service throughout the process with Jennifer Sauer and Jon Shea!

Every time I service my car the service reps are very nice and thorough. They washed my car and vacuumed it. I usually work with Steve but he was gone so I had Cesar this time who was just as nice.

Recently, I sold a car back to them in May. Now, in October, I received a parking citation notice in the mail. Apparently, Auto Nation Acura did not change the title of the car. Really? After 5+ months? This place has been steadily going downhill.

Min Cho was very helpful, friendly, and patient. He was able to answer all of my questions and work with my credit union. They also follow up via email if you have any questions. I would come here again for another vehicle purchase!

Called to make an appointment to see a car that just came in and was readily welcomed when I arrived. I worked with Manny who was super easy to work with and really personable. He wasn't your typical pushy salesperson but was really willing to help when and where he could.

Our sales experience was absolutely fantastic. Chaz was very professional, courteous and friendly. We thoroughly enjoyed working with him even while we were from outside the state.

Nice crew. Professional agents, clean and comfortable space.

Stephen was amazing. He was extremely helpful in setting up my service appointment and ensure that I have a Lyft to get me to work. He was very knowledgeable and customer focused. One of the best experiences I’ve had at this dealership from a service associate.

My representative (Kelly) made it easy to repair a latch on my 2006 RSX and was easy to get the assembly to repair. Kelly was able to take care of the repair and was easy to work with.

The service the department was very professional and courteous. Answered every question in a very thoughtful manner. Kept me informed as I waited in the very clean waiting room with complimentary coffee,tea and water. Serene environment. After about 10 service visits, the service is still impeccable.

Steve Wilson, provided excellent customer service. And my car is driving like it's brand new, thank you AutoNation Acura South Bay.... Thank you

I'm very happy with my purchase. Chazz was my initial salesman when I made my purchase. I was very comfortable talking to him as I felt he was very knowledgeable,polite and kind. When I picked up my car I dealt with Alexis Vicencio for the final step of my purchase. Alexis is also very kind and knowledgeable. I also had brief dealings with Steve R (such a kind honest man), Lance and Jennifer. Everyone at AutoNation Acura is very professional and provide excellent customer service. AutoNation Acura is my new dealership for all things Acura

Great experience. They checked me in immediately upon arrival, quickly serviced my RDX and had the car washed and ready as I worked in the lounge. Gabby De Los Angeles was a great service advisor!

I recommend Chazz Hodoh and Alexis Vicencio as your salesman. I recommend Steve R as your service consultant. I strongly recommend AutoNation as your next dealership whether you're looking for an Acura or something else. They have a topnotch staff that's willing and eager to help. The dealership is nice and clean and provide complimentary coffee, tea, water and computer work stations

My first experience at AutoNation Acura South Bay was excellent. I did have a routine maintenance appointment. My service advisor Steven Ravaglia was amazing. He accepted me immediately at the time of our appointment. He estimated that the service will take 2 hours and it did. I got my car back in perfect condition, service lights taken care of and reset, and on top of everything the car just came out of car wash and was beautiful. While the car was serviced , I utilized the customer lounge which was very comfortable and has work stations, tv, coffee, water and everything you need to comfortably wait while your car is being serviced. Thank you Steve and your team for the great work. It was a pleasure having my car serviced here and I’ll be sure to come back for my next maintenance appointment.

Car left worse then it was. Some tools are missing out my back seat . Didn’t know they were in that much of need for a wrench

Kelly and Gabie are great, followed up and took care of the problem. Great Service and communication very satisfied.

Did my usual maintenance appointment for an oil change and tire rotation. Dropped the car off and went to Mimi's for breakfast and a walk afterward. Car was ready when I was told it would be ready. Easy.

I go to South Bay Autonation, because of the professionalism of Kelly whom is a service advisor there. He is honest and so accurate, when ever, and whatever he advises me for my vehicle, he is always right on point. He will also make recommendations for my vehicle that improves my vehicle from all his advice. The mechanics do a great job on my vehicle, my car comes back washed and cleaned just as I trusted it to Kelly in the first place.

I took my Acura in for air bag recall. The attendant was very courteous and pleasant. He explained the process in detail and asked me to wait in the lounge which was very comfortable and clean. After a short wait time, my car was returned with the service complete, the car interior had plastic seat protectors the exterior had a complimentary wash. I was 100% satisfied with my visit to AutoNation Acura South Bay and truly recommend them for excellent care of people and their car. Thank You! Jose Montiel

Gabrielle is so friendly, kind and knowledgeable. I trust her with my car care. Location has a nice waiting room, coffee, water and free wifi. Very prompt and professional.

Gabrielle was my Service Advisor and she did a wonderful job working with me to address the maintenance issues on my car. She kept me informed each step of the way and met or exceeded each of her commitments.

Kelly in the service department of South Bay Acura is the Best!!! We have been going to him for years. He takes care of us like family. Always making sure we are getting the best care for our car(s). GO Kelly!!

Yet another fantastic experience with Steve in Service. So honest, reliable, helpful, professional. His previous service over the years is why I purchased this car in the first place. Every service department for every brand could benefit from a master class from Steve. Customer service at its finest. Goes above and beyond. Rare these days.

VERY HELPFUL

Gabrielle is the best service advisor! She helps me every time I bring my car to Acura and it’s so nice to have a familiar face support me with my vehicle whenever I need it. She’s also so nice and helpful. Her communication is top tier and she was committed and dedicated to supporting me in whatever way she could, which I really appreciated. Thanks Gabrielle!

Check in process was simple. Had an appointment and was greeted immediately by my service advisor. We went over appointment details and got the paper started. A few items to note: I mentioned the acceleration being non-responsive when cruising at freeway speeds and the doing a lane change. The service advisor listened but didn't seem to be interested in the details. There was no after visit summary. Just the usual statement that the service was completed, here is your paperwork, your car is out there. A walk through of what was done would educate the customer. Also, this would assure that whatever was brought up during the initial check in was also addressed (i.e. non-responsive acceleration). Paperwork stated nothing about the non-responsive issue being looked into. When I looked under my hood, there was transmission fluid drops in a few areas. THIS is my biggest PEEVE! Treat your customers cars like your own or better. Clean up after yourselves. There is no reason a mechanic can't wipe off the drops. It's simple and shows attention to detail. Overall, the 4 star rating, I believe, is a fair rating. I would definitely take my car back.

Great experience.

I've been coming here for a few years now for service. Service experience have always been good until today. It took close to 5 hours for oil change on appointment i booked more than a week ago. Kelly, the service advisor is excellent as usual, friendly, get to the point, definitely the best advisor at this dealership. 3 stars of this review is SOLELY on the dealership/management. How could they only have 1 service advisor on a Saturday, and long weekend made it worse. Kelly could only do so much which i totally understand. Tons of paperwork just for a basic oil change. Also there are on cashier at this place so kelly had to do it all. Normally, a basic oil change takes 2 to 3 hours max, definitely not 5 hours. South Bay Acura management team should seriously hire more service advisors.

Great, convenient service. Communication was clear from start to finish.

Prompt, courteous service experience. Highly professional and knowledgeable service advisors. Comfortable and well-equipped customer lounge to use while you wait for your vehicle. Highly recommended and will return for all of my Acura service needs.

Antonio was very helpful and attentive. I had a great experience and got all the information I needed. Thank you!

Great service

Best Acura dealership in South Cali. We searched and dealt with Acura/Honda dealers across Inland Empire, Orange County and LA. Ended up in Southbay Acura. 70 miles away from our city. Worth the drive! We saved a lot.. other dealers would tell us anything just to get you in their doors. Not these guys in Southbay. Sales rep named Minh won our business due to his honesty. Gave us nothing but facts. He didn’t pressure us in going into the dealership. Instead, he told us facts and gave us time to make the right decision about buying our new Integra. And Only dealership who gave us the best lowest price for the new Integra! Thank you Mihn and Hassan!

i would actually recommend this dealership.. except that i’m order to have negative impact i have to choose no.. but my review explains everything i wasn’t going to do this.. but in the end my hand was pushed.. i will still continue to bring my vehicle to the dealership and i’m even looking at purchasing another acura in the near future and will probably buy it from here.. for one reason. Noe Perez is an asset to this company and provides exemplary service that just can’t be found elsewhere anymore. He used to be in service but is now in parts.. but even so he has managed to always make my time and money spent here more than worth my while.. This dealership isn’t close to me and i could just as easily goto 2 other places that are more convenient.. but i choose to come here. even after Noe went to parts he recently set me up with a different advisor, Steven Wilson who has carried on that service that i so appreciated.. now, my gripe is this.. everyone’s trying to make ends meet.. i drive a lot because i work a good distance away from home and recently decided to take care of numerous items on my vehicle.. i was given a loaner which was an acura from the dealer that i was told didn’t have any supplemental insurance.. previously i had been given an enterprise vehicle which always offers and i always accept. i have liability because my car is older so anything that happens is out of pocket. the second day of having the vehicle i was driving on the highway and caught a rock to the windshield and cracked it. normally the supplemental insurance would’ve covered this.. i let steven know so that it could be addressed readily prior or by the time i returned it..upon returning the vehicle to the dealership i paid for services which was a pretty good chunk of money.. after steven showed the crack to the service manager he said he was sorry this happened and that they would put together a quote so i could pay it off then and be done with it.. the quote was for $1700.. i asked if there was anything they could do since this was a dealer car not my own and he said they couldn’t discount labor and he did what he could for the windshield which cost $900 on its own from what i was told.. i reluctantly paid the $1700 and left.. at this point i had resigned myself to the situation and moved on. then today Noe reached out to me to ask how my car was and i told him it felt brand new and i was very happy with the service.. i also mentioned my windshield issue and requested that next time i would prefer to have an enterprise instead of an acura loaner because of the supplemental insurance.. he was very sympathetic to my issue and i told him it is what it is.. now here’s the reason for the 1 star.. i was ok with it all i had paid my bills and let it wash.. and then.. i received a phone call and i noticed it from acura.. i was thinking it was steven or noe checking on how the car felt and i was at work and decided to answer.. instead, it was the service manager.. he said.. “i spoke to the GM and was told to call you…..” already a poor way of starting out.. i told him that i would prefer enterprise next time and immediately he said our policies have changed and that can’t be done.. so then i mentioned some kind of supplemental insurance for their loaners and again.. NO.. so i told him.. why did you call me? it’s obviously not to help cause you haven’t offered me a $1700 refund.. and everything i’ve requested as a solve for future interactions has been shot down.. it was like ripping the scab off a wound and letting the blood flow all over again.. he literally just made it worse in every way he possibly could.. he kept trying minimize the damage which was just insulting.. so i told him.. all you’ve done is made this worse than it already was.. i said i was done talking to him and unless he’s calling to give me a $1700 refund i want nothing more to do with him and that i hope he had a wonderful day and i said goodbye and hung up. so to the general manager.. i hope your service manager has better bedside manner when it comes to the next customer he encounters

Since I was there for a safety recall on the brake booster of my Acura RSX, I would have expected the tech to ask me if I experienced any brake problems. Nobody asked. And when they finished inspecting, I expected them to tell me my brakes were ok and safe. They did not say that. Instead, they said, "you're free to go. No leak in the booster." I still wonder if my brakes are safe. I have to assume they would have told me otherwise, but I really don't know and I have remaining doubts that they checked. I am going to a California Certified Lamp and Brake inspector so maybe I will get a clear statement there.

The team was awesome. Quick, communicative and professional. Great service all around.

When I purchased my ACURA, I was assured that the service department was top notch and would always take care of me. It's been 10+ years, they have lived up to all of my expectations and continue to provide excellent care and customer service.

Best place to shop for your vehicle. Jennifer will take care of you. Please look for her when you get there. You will thank me later. 🙏

great service at this location.

One of the best dealerships! Excellent customer service. Great at communicating. Highly recommended.

It was smooth check in and with in two hours service that I did not killing another time after exercise at GYM.

This place is great in at 12:30 out at 1:00 pm. Came to get inflator recall done to my 03 type-s CL-6. I have to give Steven Ravaglia shout out for making it happen. He made a phone call and used his 💪. Thanks again Steven, I still got to work early bro.

Great service, always so friendly & the car is running great. The car is ready for a road trip and all my questions about those service codes are answered.

Kelly did a great job taking care of my car and breaking down what was taken care of during my service. He’s really passionate about his craft and gave me a better understanding of my car to make sure it stays in its best shape for a long period of time

Our car purchase experience with AutoNation South Bay was a smooth and fairly easy process. Chazz and the rest of the team were very helpful and answered all our questions. There were no hidden fees, and we paid the exact amount the car was listed for

Steve, as always was great! The car was ready earlier then promised. The purpose of the visit was a recall. They did a Multipoint inspection and Steve told me that everything was fine. The only issue was that the Tech did not complete the form e.g. check the boxes

We had the greatest buying experience with Hasan and Nathan on the sales side and Eric in finance. What professionals! And they made the entire experience painless and actually enjoyable. Car buying can be such a dread… not with these guys. No BS, great senses of humor, and nothing but relaxation. Who knew you could buy a car from your living room? Oh yeah… almost forgot to say the MDX is an amazing car too! We had the greatest buying experience with Hasan and Nathan on the sales side and Eric in finance. What professionals! And they made the entire experience painless and actually enjoyable. Car buying can be such a dread… not with these guys. No BS, great senses of humor, and nothing but relaxation. Who knew you could buy a car from your living room? Oh yeah… almost forgot to say the MDX is an amazing car too!

We had the greatest buying experience with Hasan and Nathan on the sales side and Eric in finance. What professionals! And they made the entire experience painless and actually enjoyable. Car buying can be such a dread… not with these guys. No BS, great senses of humor, and nothing but relaxation. Who knew you could buy a car from your living room? Oh yeah… almost forgot to say the MDX is an amazing car too! We had the greatest buying experience with Hasan and Nathan on the sales side and Eric in finance. What professionals! And they made the entire experience painless and actually enjoyable. Car buying can be such a dread… not with these guys. No BS, great senses of humor, and nothing but relaxation. Who knew you could buy a car from your living room? Oh yeah… almost forgot to say the MDX is an amazing car too!

Impeccable service; I was warmly greeted upon arrival and was communicated with at every step by my service service advisor, Steve R., about my car’s recommended service. I was in and out within an hour and left in my beautifully cleaned car. I love my South Bay Acura dealership!

I had the most wonderful and hassle free experience at this Autonation. Special thanks to Lance Edmonds who is an ambassador of great customer service. I was given everything promised. Great advice on my financing options and an excellent vehicle. Thank you Lance and thank you Autonation.

Went to check out a used car that they had that was at a great price. Thanks to Edmunds I was able to narrow down the cars I was really interested in. I was trading in my car and would say they offered me a fair price. Since this is not my first time buying a car I know what to expect. Had my pre approval from our credit union and knew what was the bottom line I wanted to come out of pocket. Came in around 2 pm and left until 7:30 pm. I waited about 3 and half hours to finance. Right when I was leaving the sales man (Alex) gave me one key. I had asked him where the second key was and stated the car only had one. I was defeated because he had told me there were 2 keys when we decided to move forward on the deal. So I felt a bit misleaded by the sales pitch that everything is promised when they are in negotiations. Long story, there is a couple of things they owe my on my due bill including the 2nd key fob. The one star is for the lack of communication after the paperwork has been signed. I have tried calling them several times and let the sales manager know that I need that 2nd key asap. There is no follow through on their communication. I signed on Thursday and they actually came to our house to have my husband sign his part because we just had a baby and didn’t want to deal with 3 kids at the dealer. They had a missing signature and the finance manager asked to have my husband sign and resend it after I was calling them Friday to have them send me the paperwork to send to our credit union to cut the check out. They finally send the paperwork on Saturday to me through email. I let him know to have the sales manager call me about that 2nd key. Move forward to Monday, tried calling to follow up with no avail again. By Tuesday, I pick up the check from my credit union and head to the dealership. I finally got a hold of the finance guy, made them add the 2nd key fob typed bc it was only written by the sales guy before my husband signed his part. I told the sales manager, that all I’m looking for is follow through and communication on when I can expect the 2nd key fob, most importantly. And also the replacement of the navigation screen, and fix the cracked windshield and detail on the car. I said once I know that information I won’t be calling and feeling like I am hounding them. I am very disappointed in feeling like once they sold the car they don’t really care to take care of the things that are due to us. It’s now been a week and have yet to get a call back to update on those appointments to finalize what’s in the due bill. Very frustrated with auto nation and they way the conduct themselves after they sold the vehicle to us. Would not consider purchasing a car from them again. Buyers beware, make sure you get what was promised in writing.

Gabrielle was great! Have been coming here for years.

Southbay Acura was a pleasure to deal with over the phone, e-mail, and on site communication. The sales manager did under quote me for my trade in but despite that I still agreed to the price. The problem began in the finance department as it took over 3.5 hours or so to get my paperwork to sign. Not only that, the finance manager messed up the numbers on the contract that I thought would be a problem and was too lazy to reprint and re-do the contract. After several days the General manager calls me for the re-do of the contract so I guess I was right. I had to drive down again for the re-do which came out to less than 2 dollar difference over 60 months. They did however fill my gas again which was about half a tank. The problem is they took over 2 hours again to sort this paperwork. I really hope not to step in the dealership again as I have spent close to 6 hours of my life like I was in a military boot camp processing days. "Hurry up and wait" take your own financing to them or start the process and go to the beach for several hours is my recommendation if you chose to purchase from SouthBay Acura. P.s the finance guy did get fired prior to my 2nd visit but still took so long.

Always great service, get you out in a timely fashion and very helpful, detailed explanation for all work done or proposed

😀Excellent Knowledgeable Service!

I live in Las Vegas and I contacted this dealership because they had an used BMW X5 that was perfect for me. They drove the vehicle to my mother-in-laws house so she can look and test drive. I was super grateful for them going out of their way. Once I informed them I would be financing outside of the building their demeanor changed. They kept offering me their finance when they couldn’t beat what I was offered and they told me that. At that point the lack of professionalism, lack of communication, and basically lack of respect started. This comes from the sales person, both finance managers, and one sales manager. Once I settled with my credit union and they mailed the check I had to come to my local BMW dealership to sign papers (this was 4 days after the initial contact). When I went to sign the paperwork they sent the wrong purchase agreement, they had the wrong address, and they wouldn’t ship me my car until they had this paperwork. When the local dealership called to tell them they had the wrong information the finance manager tried to tell them it was my fault…when I sent them a picture of my Nevada ID and Insurance company they couldn’t get it right. The next day I called to see if they shipped me my car (which I paid for shipping) they proceeded to tell me because they didn’t have paperwork they wouldn’t ship it. At that point I demanded they shipped my car because they had the check and THEY were the ones that sent the incorrect paperwork. I received a phone call about an hour later and said they shipped my car. I asked for tracking information and they said they didn’t have that. Fast forward 2 days later I called to see if they knew where my car was and they said they had no idea. This was 11 am on a Monday. They said they would call me back. I waited and waited. I called back around 4 pm that day and asked where my car was and they said they were trying to find it. Long story short it was the worst experience of my life purchasing a car and the rudest people I’ve ever dealt with.

I live in Las Vegas and I contacted this dealership because they had an used BMW X5 that was perfect for me. They drove the vehicle to my mother-in-laws house so she can look and test drive. I was super grateful for them going out of their way. Once I informed them I would be financing outside of the building their demeanor changed. They kept offering me their finance when they couldn’t beat what I was offered and they told me that. At that point the lack of professionalism, lack of communication, and basically lack of respect started. This comes from the sales person, both finance managers, and one sales manager. Once I settled with my credit union and they mailed the check I had to come to my local BMW dealership to sign papers (this was 4 days after the initial contact). When I went to sign the paperwork they sent the wrong purchase agreement, they had the wrong address, and they wouldn’t ship me my car until they had this paperwork. When the local dealership called to tell them they had the wrong information the finance manager tried to tell them it was my fault…when I sent them a picture of my Nevada ID and Insurance company they couldn’t get it right. The next day I called to see if they shipped me my car (which I paid for shipping) they proceeded to tell me because they didn’t have paperwork they wouldn’t ship it. At that point I demanded they shipped my car because they had the check and THEY were the ones that sent the incorrect paperwork. I received a phone call about an hour later and said they shipped my car. I asked for tracking information and they said they didn’t have that. Fast forward 2 days later I called to see if they knew where my car was and they said they had no idea. This was 11 am on a Monday. They said they would call me back. I waited and waited. I called back around 4 pm that day and asked where my car was and they said they were trying to find it. Long story short it was the worst experience of my life purchasing a car and the rudest people I’ve ever dealt with.

Kelly made my experience the best ever. He made the process so smooth. I appreciate him for communicating with me about my service needs. Thanks so much.

Everyone was really nice and very knowledgeable. I got my dream car at a great price!!! Thanks

I purchased an Acura ILX in May 2022 and was very happy with my experience. Min Cho was very professional, friendly, and I liked the fact that he was very chill - I appreciated that he answered all of my questions truthfully and I did not feel any pressure from him. In fact, I was very happy to work with everyone at Autonation Acura South Bay, which were Min, Lance and Roni. I received a very fair price and was very happy with my experience and recommend the dealer.

Kelly is a great support in this place!!!

Great service from start to finish. Omid Taheri was thorough explaining the process and took his time after closing hours to show me many cool features of my 2022 MDX, in the following days he followed up to see how I like the car and If I had any more questions or concerns. They could use a little update at their dealers waiting area. Other than that, they have my business .

Steve has been my go to guy since having my 2012 Acura RDX. He's friendly, knows his business and always accommodating even when im.late. the facility is always clean, beverage station, work Station which was great to continue my work day while getting car serviced. if u need a break, its plenty of places to eat and shop near by. they will ensure you have some money left over to treat yourself.

My only experience with Autonation has been with Kelly from service. I've been working with Kelly for close to 6 years and has never had a problem that Kelly could resolve. Kelly is a great service rep and represents Autonation Acura very well. He should be a [or THE] service manager.

It was a pleasure doing busy with Garry (Sales Rep.) & others at AutoNation Acura South Bay. A telephone inquiry with Garry about a vehicle was our initial contact with the dealership. Garry was polite, responsive, & accommodating, all of which resulted in our making a deal & receiving our new car the same day. The manager at AutoNation Acura South Bay also contributed to our pleasant experience at the dealership. He came & introduced himself to us, offered us refreshment & made sure we were comfortable while doing business.

Kelly Gilbertson is wonderful! He took the time to fully explain the work that my car required. He also got an eta on a part that I've been waiting for since September 2020! I finally feel I have an advisor that I can rely on!!

Service adviser (Steve) is exceptional. I would return for all my car service needs.

I have been dealing with their services for several years and I greatly appreciate them. when it's time to buy another vehicle, this dealership will be my 1st choice and the auto repair department is the best. Great service that get you in and out👍🏽

For my not so great credit these guys got me in the car I wanted ! Very Friendly. Roni had a great attitude ! My next vehicle will definitely be here 🙂

Go to South Bay and buy your new car . Service are very good and people are very friendly.

We bought three cars here. We bought an Rdx, TLX, and MDX. We also service all of the cars here. They have earned us as life long clients because of their excellent customer service.

Highly professional service staff. Efficient work done in a reasonable timeframe. My Acura TSX runs like a true muscle-car after a maintenance visit to Autonation Acura South Bay - my vehicle has always been serviced here. ❤️ Acura ‼️

They are real helpful people. They give you many options to got the cars do you want and plan too.

Very friendly fast service

Antonio Lara muy honesto

Great auto service and helpful service advisors!

I had a fantastic experience at AutoNation Acura South Bay. They had the used RDX I wanted in black on black which was the only combo I wanted. The No Haggle Price was more than fair and they worked with me on the cost of the extended warranty. But best of all, they matched CarMax's offer for my trade-in and, as insane as it sounds, they were able to beat my CREDIT UNION'S finance rate! I couldn't be more pleased. Make sure you ask for salesman Garry Arsenault since he's who helped me.

Kelly Gilbertson does a great job keeping you informed about the service on your vehicle. Kelly explains everything in detail, answers your questions and makes sure you understand the repairs that will be performed.

My service advisor Kelly is awesome. He took good time to explain what needs to be done and how long it will take. He has been my service advisor since I started going there. Overall, the service team work together as a cohesive team and are always ready to take care of you. I’ll continue going there.

Kelly Gilbertson has always gone out of his way for me. Whether to inform me of a problem with my car or to ease my worries if an issue is not critical

Leased a brand new ILX but none of the interior lights and also trunk light worked. My husband personally investigated and found that the fuse for these features was totally missing. Luckily the car was equipped with a spare fuse kit and so we were able to fix the issue on our own. Why was this important part missing in the first place? Why didn't this get caught during the delivery inspection and/or manufacturing process? It's true people make mistakes but how many quality check points did this car go through before being sold to the customer? This incident might be considered a "minor" issue but what if it happened with a more critical component or worse yet a safety feature? I hate to think what else may have been improperly checked and falsely certified. We have been part of the Honda/Acura family for a many years and have come to expect consistent top quality cars & service. However this incident has us disappointed and concerned. Hopefully this is not an indication of any ongoing down turn in quality. Aside from this the dealership reps have been very nice and so far no other issues have been found with the car.

Great service and friendly staff.

Kelly was my auto advisor and he was extremely helpful and educational! He provided EXCELLENT services! I highly recommend coming to AutoNation Acura South Bay for your services! Super professional, direct and clear about the needs and recommendations for your car.

Kelly, my advisor in the service department, is reliably professional, knowledgeable and an excellent ambassador for Acura South Bay. It is because of his high standards I can bring my cars to their service department with confidence

Friendly, courteous, and willing to take the time.

Stock number 1S144785 or 85 Toyota Tundra 2001. There safety checks are very awful. Bought this vehicle used as is and salesman said they did safety and smog. First off the master cylinder was changed fluid brand new. The braking system was not bleed pedal travels all the way down. Also drums and brake shoes are bad also wheel cylinders. Second of all brake lights. Left side and high high mount were blown. License plate bulbs out also. Third the tires lol. They said they were fine and well BS. Tires are 6 years old. State of California says 5 years max. Dry rotting cracks and separations. Acura South Bay please be more thorough on your safety and smog. Make sure your technician know what there doing also. Also educate your salesman and stop them from judging people when they walk on the sales floor. I see this often. I’ve been working for dealers for 25 years.

My service advisor, Kelly Gilbertson, is one of a kind. He is very informative and takes the time to explain everything in detail and answers any/all questions I my have. It is an absolute pleasure working with Kelly. You should be proud to have him as part of your service team.

Kelly was very thorough an educated me a lot on my vehicle. Such customer service is very rare now a days and it was very very amazing experience overall. Definitely coming back to kelly.

I have taken both my Acura MDX and Honda Accord to Acura South Bay for the maintenance since these 2 vehicles were purchased about 8 years ago. My service advisor Steve has always given honest advise, and he has done a good job keep my car running safe. They do multi-points check for free, and wash my car for free, also top off the oil for free during the car maintenance. I would recommend their service

Love their service department and especially Kelly. Always helpful, kind and gives it to me straight (no bs) 😀

Service Department was very thorough and sales process exceeded my expectations.

Staff was friendly and respectful, the process was relatively painless and straightforward. We did hit some snafus regarding getting the check but I am sure the staff did everything they could to get it to me in a timely manner

Very nice, pleasant and honest people that work here from the Sales individual to the finance guy. No tricks or gimmicks here, no pressure to purchase anything additional or unnecessary. More importantly, they do not have a mark up on this vehicle unlike many others who are asking for anywhere between $3 - 5K on top of MSRP. Come to this place even if it's a drive for you to avoid any BS.

Service is great! Reps are knowledgeable and always helpful

Me and my wife have great experience when I visited this dealer

Everyone was extremely helpful and kind. Omid went out of his way to look for a vehicle for me. I appreciate his help, he is a great salesman. I would truly recommend this dealer to anyone.

Just leased a MDX A-Spec from South Bay Acura. Probably the most enjoyable leasing/purchasing experience I?ve had. GM Mitch Merten bent over backwards to get me the car I wanted; could not have been nicer or more professional. Kept me updated throughout the entire three-week process. When my husband and I went to pick up the car, our Sales Consultant, Eric Weston, was great to work with. He had all our paperwork ready and went over everything, answering all our questions. He was friendly and informative and had a great sense of humor...always essential. While Eric showed me the bells and whistles in the car, my husband was off with finance consultant, Olajuwon. Sometimes the finance portion of a lease/purchase can be incredibly lengthy. Not this time! My husband was out of Olajuwon?s office in less than half an hour. Whole experience was a little over an hour. Everyone treated us like VIPs. Highly recommend South Bay Acura.

I arrived about 15 minutes late for my appointment, but Kelly assured me that the tire replacements would still be completed within my designated time frame. Sure enough, about 30 minutes before my completion deadline Kelly called to say that my tires had all been balanced and installed, the discounted front end alignment was completed and my car had been washed. Who could ask for more.

Sales woman was excellent and she knew all about the vehicle.

My salesman Eric Hodoh was great. He listened to what I was looking for and showed it to me. No hassle, he didn't waste my time, polite, and made buying process great.

Great customer service..Kelly my auto advisor was very patient on explaining everything of the service my car was going to receive .avery professional service

VERY PROFESSIONAL AND ACKNOWLEDGED SERVUCE...LOVED TAKING MY CAR FOR SERVICE THEY TAKE TIME TO EXPLAIN EVERY SERVICE MY CAR NEEDS.

I had a fabulous Car Service experience on 5/7/21. Customer Service was excellent, and it was enjoyable experience. Kelly always takes good care of me and takes the time to review the needed repairs how important it is for the wellbeing of my engine and cars performance.

Excellent repair service and customer service. Steve was very helpful and informative.

Great service and have been working with Steve R. service advisor for years. He is great to talk with and honest about services need for my MDX.

Service Advisor Steve is great. Very professional, knowledgeable, friendly and always takes care of all my needs. Thank you very much!

Quick and thorough service.

Mr.Eric Hodoh is very nice person and he explained really detail about the car. Finally I purchased 2022 MDX ADV PKG and I love this car. Mr. Eric Hodoh really help and friendly & kindness person. It was easy to process all document go thru and finance. I wish I can give more than a 10 stars to Mr. Eric Hodoh, i'm sad only I can click 5 stars only.. The good thing is that even purchased and deal's done and past few days still Mr. Eric contacted me and trying to take care. This is really good services his doing that! No other dealers doing that. I'm really happy I went to AutoNation Acura at South Bay. Actually Acura is first time I'm having. Anyway Thank you Eric Hodoh , AutoNation Acura....

The customer service is excellent!

Noe Perez is my service advisor and always provides great customer service!

Service representative was very helpful. Not too pushy.

Purchased MDX A-Spec at Edmunds fair market price. 3 other dealerships wanted up to 3700 extra for the white w/ red interior. Service from Stephanie and Olajuwon was superb. Weir Canyon, San Diego and Alhambra wanted to make me pay much more for a popular color. Actually I paid 90.00 less than MSRP, Edmunds and True Car said MSRP was a good price for the A-Spec. My new car is the crowning jewel of The Inland Empire. Plus Stephanie filled the tank. Service was as smooth as glass. I highly recommend Acura of the South Bay!

Erik had excellent customer service. Rhonnie really works hard to try and help you get the best deal you can!

Experanced Technications and Great service Always!

Kelly Gilbertson is the best! I consider him to be a consultant, not just a service writer.

Thank you, Steve! Your customer service is always top-notch.

Advisor Steve always very helpful. I live away from South Bay Acura but I like the service they provide and I rather drive this far than taking it to the one closer to my home.

Great service and sales location. Leased a 2018 Acura TLX from another location but had it serviced here due to proximity and was very satisfied with the professionalism and helpfulness of the employees. Ended up having it serviced for the next 3 years here and have been thoroughly pleased. Thanks to everyone who took care of me at AutoNation Acura South Bay!

Had regular maintenance service here.. Noe was my service writer. He took excellent care of me, checking in with me to give me progress reports. The waiting room is large with comfortable chairs, water bottles available, and snack machines...Frequently cleaned and sanitized for Covid.. I was very pleased with my service on my IlX. Highly recommend Auto Nation and Noe...I will be back in the future..

Excellent service and staff relationship with its customers... I noticed how staff help and communicated with each other.

The service and the service people are outstanding and efficient. Kelly is a great asset to Acura Autonation.

This dealer has been helpful with an ongoing issue with my RDX

My experience at the South Bay Torrance facility was very friendly and efficient. Noe Perez and Antonio Lara took care of all of my needs. They thoroughly explained the service I needed and let me know about any upcoming service I would need. They both were very pleasant and knowledgeable.

Very satisfied with the experience. The service was done quickly and thoroughly.

Had a great experience with AutoNation service team love there customer service the interaction with customer and my service advisor Mr Kelly was super super great to me had my car done in less time that was expected and great advise I will always advise any one to go to AutoNation they are great

Great service department, especially Steve!

Always friendly, thorough checking and servicing my vehicles. I can't say enough.

Long time Autonation SB Acura customer. Very customer friendly staff.

The staff is polite, and everyone knows their duty. Especially Mr. Kelly, to whom I referred.

Clean process to repair warped rotor. Thank you for the service!

Everyone was very professional and offered great service.

Efficient and friendly service.

The service department is #1 in my book. My service advisor, Kelly, is tops!

Best service department I have ever gone to. We have both of our cars serviced here. Steve takes care of us like we were family!

Service and staff were great. I would recommend Autonation Acura

Steve does a thorough job of taking care of the needs of my RDX.

Courteous. Promptly taken care of on arrival.

The car was serviced quickly and delivered exactly when promised. I appreciated the car sanitation process.

The service advisor Noe, was truly a pleasure to work with. Very knowledgeable and service oriented

I had routine maintenance which was done quickly and with a minimum of inconvenience. Service Technicians are helpful and informative as well as friendly and just plain nice. They are anxious to get you on your way as a satisfied customer.

I received exceptional service and Jessica Hyman was great in assisting with all my concerns related to the repairs.

Service department is well run, organized and professional

My Advisor Steven is great, been seeing him for my past 2 MDX. Very straight forward and really knows what he is doing. Service department is clean and nice.

Excellent customer service, Steve was very knowledgeable and made the experience above and beyond.

Great service DEPT! Kelly was knowledgeable and helpful.

Staff worked together and ensured all customers walking through the door felt special! Great deal too!

Great service, great employees! Highly recommend this dealership!

My Sales person name is Katrina, she was very helpful and attentive in helping me find a car that was within the price range l quoted to her,she was also surprising to me the same person that helped my son find his car when she worked at a different dealership .The finance department was very informative and knowledgeable about the different services l was provided with my car. Good work AutoNation Acura South Bay l will recommend you to other people's in need of a car.

Excellent service and exceptionally friendly staff

Very friendly, efficient and honest personnel.

I am very pleased with the service at South Bay Acura

Steve in service is the glue that holds the service department together for so many years. Have always received prompt, efficient and reasonable service for both of our vehicles.

Great... Service attendant was awesome! Will definitely be back!

Was a bit disappointed finding a frozen solid washer fluid bottle on our 2019 MDX this morning after a trip to Arizona and experienced a 18 degree evening. I appreciate SB Acura keeping our washer fluid bottle topped off when we bring it in for service, but please start using proper anti freeze washer fluid!!!😖

We had a great Experience and I will recommend people to go there

Great customer service! Dwayne was professional, knowledgeable, and kind. He took time to educate me regarding things I was not aware of, ie accessing digital maintenance info and changing the key battery. He was very good communicating with me throughout the whole service experience.

Overall great experience as a first time buyer. They even made sure to have my car scheduled to be serviced for scratches on the hood, and the rear driver side door seal being unglued at the top of the door.

Great and excellent service. This is the first visit to Auto Acura South Bay and we were treated very well! Thanks Jessica Hyman! Looking forward to our next visit!

Service agent Steve took care of my concerns and my car. Thanks.

Kelly was wonderful! He did everything I asked and made sure I was happy with everything that was done. Very respectful. I would highly recommend him.

My recall service was performed promptly and professionally. My vehicle was also washed spotlessly.

As always, my advisor's service, Steven Ravaglia, was second to none! I have purchased 2 Acuras from this dealer and the second one I purchased was because of the service that Steve provides. I was disappointed with the precautions being followed for COVID-19. The seating is not distanced 6 feet apart, the person who came to my car when I arrived, she has her own office, had her mask on below her nose; the lady wiping down the door handles and chairs would alternate between wearing her mask properly and lowering it below her nose; one of the persons in the Parts Dept. did not have a mask on. Someone waiting for his car completely removed his mask and his son's mask. Customers helped themselves to coffee/water, etc. and removed their masks. Maybe this is not the time to offer those conveniences. I realize that everyone is quite busy but this is a time where we cannot afford to be careless. More signs may be required in your facility enforcing masks. Possibly a sign at each advisor's location.

Kelly at Auto Nation Acura is the best. I highly recommend their services all of the staff is great but if you happen to get Kelly that’s even better. He’s very thorough, helpful, knowledgeable and personable.

Excellent service. Knowledgeable and caring personnel.

Despite the issues I've had with my Acura CL, Autonation and Kelly have treated me quite well and I would highly recommend visiting their facilities for service and parts. Kelly was very professional and courteous in scheduling the service on my car and explained the process and options in a clear and concise way. The repairs were done to my satisfaction and on time. Kelly was a credit to Autonation and even more importantly, to Honda in general. Honda should be very thankful to have such dedicated professionals representing them. It goes a long way to reestablishing my faith in their product.

Steve Ravagilla, my assistant service manager was ready at 7:20am to write up my order for service. He was very professional and efficient. This was my second time bringing my car in for the same issue, but now it works perfectly. As a female I felt very comfortable working with Steve and respected his opinion and recommendations if the issue with my driver side window occurred again.

I was contacted by the service department and made an appointment. The service personnel are helpful and friendly.

The customer service is excellent. I got my car serviced and I was treated very well. I didn’t miss a beat from working remotely because the lounge with customer WiFi was a comfortable environment to work in. Thanks Kelly Gilbertson for everything.

I have been going to Acura South Bay to service my car for little over a year now and I absolutely love their service - customer service, completeness of their work, timeliness and professionalism. They are quick to respond if I have questions or need anything specific addresses on the car. Even though they are a little farther out from where I live they are well worth the time for how well they treat their customers.

Overall I am giving a 1. My issue is with the transmission program if which is causing my mdx to stall or all the lights on the dash to flash without warning. Danders and the dealer cannot replicate it. I have recently found out that the model has a pending class action lawsuit. I am not safe and will be getting rid of the car.

The service advisor was extremely helpful and very throughout.

Everything.. Service department is amazing .. I’ve been purchasing and servicing my Acura’s , 5 th Acura and counting .. Never had a bad experience.. they treat my like family .. ( I mean , the good family 😂) very attentive and always caring .. I send all my friends or even strangers to Auto Nation Acura. Steve and Kelly, my two favorite service writers, they never disappoint. Love my Acura’s and my service writers .. impeccable service !

Had a great buying experience with no hassle. I highly recommend this dealership

Steve Ravaglia is a first class service advisor—-helpful, understanding, patient and professional. As a woman I appreciate the time he takes explaining things to me even though he is swamped with work.

Kelly Gilbertson always provide thorough and accurate feedback

Awesome service !! Friendly employees. Great place!!

Special thanks to my service advisor Kelly Gilbertson he got me in and out

Service was performed on time and car washed. Kelly Gilbertson has always taken the best care of my car, suggesting both needed repairs and optional services. He is probably the most thorough Acura representative I have ever dealt with - kind, considerate and helpful. It?s always a pleasure getting my car back up to par when Kelly takes care of me. Kudos!

very friendly staff and updated in everything that was done with my vehicle

I have been coming to this dealer for my car service for 4 years now. Great customer service from beginning to end. Professional and courteous.

Kelly was a great advisor, I was really great full for his help and advise.

One star. Do not come here for service! I am posting this on behalf of my friend, who does not have a Facebook account. Yesterday he brought in his Acura for a multipoint inspection. He arrived on time for his appointment and told the car would be serviced and washed in one hour. After returning an hour and a half later, he was told the mechanic had gone to lunch without looking at his car. No phone call, no text to inform him of the delay. Two and a half hours later, the service advisor returned my friend's car, unwashed and after only 15 minutes worth of inspection. The whole experience showed a complete lack of respect for his time (and for only a partial job, at that.) He will never go back here again.

Always have great experiences in the service department. Got my synthetic oil change at a reasonable price, done quickly and efficiently. Steve Ravaglia is the best!

Omid was helpful, accommodating, and informative. He made the whole process of leasing easy. Great customer service. Thank you!

Kelly was very helpful and friendly. I would highly recommend Acura Auto nation for any of your services needs.

Special thank you to Steve, great customer service!

Excellent experience in all aspects! The car was very competitive price wise- in excellent condition for a car with 30,000 miles- well presented and delivered to my home at my convenience to close the transaction. My salesperson Min was efficient, professional and personable. Nothing but positive in every way!

Everyone I dealt with was very nice, helpful, and knowledgeable. I love my new RDX!

Very fast and nice service. Thank you.

The pitstop service was great. Kelly took care of that for me.

This was one of the most painful and disappointingly slow process. I negotiated the price on-line, pre-approved the credit, and set up an appointment. This process took 5 hours! I have purchased several cars over the years, and this was by far the worst experience.

Most helpful staffs there service adviser , Kelly experience help me to find my needs for repair my air conditioning.

Excellent service, professional and helpful. Steve Ravaglia is the best!

My service was great ! Service advisor explained everything that would be done. Service was prompt ! Waiting area was very clean and comfortable. Service advisor Duane was knowledge and courteous.

The best service Department in South Bay. The take care of their customers like family.

Super easy to work with, helpful and respectful. I appreciated the speed with which they provided scheduling and service.

service is always superb especially with Kelly setting it up. As a whole, Acura southbay takes care of my MDX so I can confidently go after life's challenges.

Excellent service, honest, reliable team, is my go to mechanic shop.

service guys are very nice also I had excellent service from Noe Perez on July30. he made sure I was able to get my car detailed after my car service. Thank you Noe.

I went to every Acura dealer in SoCal. South Bay Acura gave me the best price on the exact model RDX I wanted. They beat Cerritos by $4000, Spreen by $3000, Metro by $3000, Hoehn by $5000, Alhambra by $5000, Tustin by $2000, etc... They were very courteous and super quick with my paperwork. Excellent dealer.

Excellent service from service advisor, Dwayne!

Service department always prompt and provide great advices

Excellent customer service and prompt responses! Great care for your car!!

Kelly was very helpful. I came in late of my appointment but he made sure that I get the same accommodation as if I was on time. He explained to me the services and the corresponding charge that need to be done with my car and offered other services that he thinks necessary.

The sales people are competent. This is my 7th MDX from them.